Shipping & Returns

PLEASE NOTE: Express Shipping does NOT mean express processing. This is a fast shipping method only. During our busier periods, processing of orders may take between 1 - 5 business days. If you require your order urgently, please contact us on     (02) 9560 5818 so we can arrange a quicker dispatch.

 

SHIPPING FOR AUSTRALIA

-       PLEASE NOTE: Express Shipping does NOT mean express processing. This is a fast shipping method only. During our busier periods, processing of orders may take between 1-5 business days. If you require your order urgently, please contact us on (02) 9560 5818 so we can arrange a quicker dispatch

 

-       FREE EXPRESS SHIPPING for all Australian orders over $200!

-       Orders under $200 are a flat rate of $9.95 for Express Shipping

-       All Australian orders are shipped via Australia Post

 

DELIVERY TIME

-       Express Shipping is a next day delivery* service 

-       *Customers outside of Australia Posts Express Post network, delivery can take 2 - 5 business days

-       To see if you are outside of the Express Post Network, click here

-       Orders placed before 9AM NSW time each business day are generally packed and sent the same day

-       Orders that include a PRE ORDERED item are generally sent the same business day with your PRE ORDERED item to be sent once it becomes available

 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from Australia Post with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office

 

PRE ORDERED ITEMS

-       Items that are available for PRE ORDER will state this on their product information page

-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website

-       Items purchased on pre order can only be cancelled for a store credit

-       If your order includes sale items AND pre ordered items, your order will be sent once your pre ordered item arrives

 

INTERNATIONAL SHIPPING

 

-       All international orders are sent via DHL Express Shipping

-       Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs

-       Customs, duties and taxes or Import charges MAY be required upon delivery. Please note that Premonition Designs is NOT responsible for covering these costs!

NEW ZEALAND

Express shipping: $20.00 AUD

Free Express shipping for orders over: $250.00 AUD

-

US & CANADA

Express shipping: $20.00 AUD

Free Express shipping for orders over: $250.00 AUD

 

UK & IRELAND

Express shipping: $30.00 AUD

-

EUROPE

(INCLUDES: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)

Express shipping: $35.00 AUD

-

MIDDLE EAST

Express shipping: $50.00 AUD

-

SOUTHEAST ASIA

(INCLUDES: Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam)

Express shipping: $30.00 AUD

-

CHINA & JAPAN

Express shipping: $35.00 AUD

-

WE DO NOT SHIP TO RUSSIA OR UKRAINE

 

 

DELIVERY TIME

-       Express Shipping means you should receive your parcel within 2 - 5 business days

-       Orders placed before 9AM AEST time each business day are generally packed and sent the same day

-       Please note delays may be experienced during busy periods and or sale times

-       If you require your order urgently, please contact us at onlinesales@premonitiondesigns.com

 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from DHL Express with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, DHL should provide instructions on how to receive your parcel

 

PRE ORDERED ITEMS

-       Orders that include a PRE ORDERED item will be dispatched once that item becomes available

-       Items that are available for PRE ORDER will state this on their product information page

-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website

-       Items purchased on pre order can only be cancelled for a store credit

 

 

 

RETURNS POLICY

 

PLEASE NOTE: This is a NEW Returns Policy

 

-       Items can be returned within 14 days of dispatch for a Store credit, any return that exceeds this time frame will be rejected and returned to      sender

-       Store credits do not expire and can be used to purchase any replacement garments

-       Items must be returned in original condition – unworn, unwashed, with all tags still attached and still within original packaging

-       For hygiene reasons earrings and undergarments cannot be returned

-       Items purchased on sale are classified as "Final Sale" items and cannot be returned unless received with a manufacturing fault

 

HOW TO RETURN

-       To return your order you’ll just need to cover the postage to send it back to us

-       Please fill out the online returns form (available in your account) and send your items to the following address:

        Premonition Designs

        201-203 Victoria Road

        Marrickville

        NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Premonition account at any time to check the balance of your Store Credit

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

-       Please email onlinesales@premonitiondesigns.com if you believe your garment has a fault. We will treat this with the highest of priority.