TERMS & CONDITIONS
Rights as a Consumer – The Australian Consumer Law (brought into effect 1st January 2011) is national legislation and gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees which means goods must be of acceptable quality and fit for the purpose they were designed for.
Promotions & Vouchers
We often run promotions through our email newsletter, or via our social media networks. These can be 'discount codes' to be entered at the checkout on our e-store for a percentage or monetary value off your full order, or a specific item or set of items. These will be allocated a specific time frame for use, after which they will cease to be able to be applied to your purchase. You will be made aware of the specific end date at the same time you are notified of the promotion.
We cannot extend promotion time frames for individuals who simply missed out, but don't worry - if you are connected to us via Facebook & Instagram, and are signed up to our Newsletter, you will see we often have promotions running for those that follow our label closely enough!
Conditions for the redemption of promotional/discount and credit vouchers:
Please be aware that we often have in store promotions that differ from our online promotions. Feel free to take advantage of either one if you live in or are visiting the Sydney area. We generally cannot offer individuals a store or online promotion where the purchase is not conducted in same sphere, except in extenuating circumstances which will be determined on a case basis.
Credit notes do not have a time limit.
You can purchase a Gift Card either in store or online. PREMONITION Gift Cards can be used either in our stores, or our online no matter where you purchase it.
However, if you purchased an Gift Card in store, you will need to email us to activate it for online use. Please email firstname.lastname@example.org with the name attached to the Gift Card, and the Voucher Number printed on it to request this arrangement. Once this email is received by our Online Sales team, the Gift Voucher will be activated immediately and you will be notified via email.
Gift Cards do not have an expiry date as such, but we encourage you to use it within a 4 month time frame so as to maintain the likelihood of the products present at the point of Gift Card purchase still being available.
Conditions for the redemption of Gift Cards:
- In Store
When processing your purchase, please either show our retail staff members your Gift Card, or have the associated voucher number handy.
If you do not engage the total spend of your Gift Card in one transaction, you will still have the remaining balance to spend at a later date.
If you exceed the total spend of your Gift Card in a transaction, you will just need to pay the difference either by cash or card, resulting in a 'split payment'.
You can enter your Discount Code, Credit Note or Gift Voucher number in the COUPON field below your Cart Totals in your CART. Click APPLY COUPON to adjust the total. Please Contact Us if you are having an issues applying your code.
Your satisfaction is important to us, so at PREMONITION, we are happy to provide store credit on any full-priced garments you purchase, as long as:
- The item/s are returned in an unworn, resellable condition with original swing tag attached, and any product packaging intact.
- Your order must be returned within 7 days for Australian domestic orders, and 14 days for international orders.
Follow return instructions included with your order, if you did not recieve this or misplaced it please contact email@example.com for assistance. Strictly, NO RETURNS will be accepted without an authorised return. Returns must be received at Head Office within one week of the return being authorised.
Please provide your original invoice, or invoice number, and your RA number on a slip of paper enclosed in the return parcel.
For exchanges on Australian domestic orders, please include a self-addressed AusPost Express Post envelope in your return. Alternatively, we will contact you to arrange shipping payment either by Paypal or credit card.
If you have received your order and the size is not quite right, and you have an event coming up sooner than the time it will take to conduct a return, please feel free to re-purchase the outfit online. Email us regarding the issue, and we will refund you in full when we receive the returned size.
No cancellation fees apply.
If you have simply changed your mind about your purchase, and:
- You have not received a Shipping Confirmation email
Please contact us ASAP by phone on (02) 9560 5818 so we can arrange cancellation and refund of your order before it is shipped. We will need to ask you some basic questions including order details to confirm your identity before processing.
- You have received a Shipping Confirmation email
Please email or phone us ASAP to arrange an RA number as indicated above in the ‘Returns’ section. In these cases, we will need to wait until the parcel arrives at the address nominated on the original purchase order. The customer will foot the bill for return shipping.
All refunds will be applied only to the credit card or Paypal account by which the original purchase was made.
PREMONITION places great value on our customer satisfaction. You may Contact Us at any time if you have any questions, inquiries or feedback about our products or services.
We will attempt to get in touch with you as soon as reasonably possible.
In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, email copies of any relevant invoice or order number. Should you not have received any response from us within 5 Business Days, please make further enquiries. In some rare cases, emails may have redirected into our spam filters, or our correspondence may otherwise not have reached you.